Information Technology Department


Vision

CAMS-J Information Technology Department services will be recognized as a high performance team providing technology excellence in Web Applications that aim for a whole paperless circumference and Daily operations that advances learning, teaching, research, and student formation in alignment with College of applied medical sciences mission and goals.


Mission

Information Technology Services provides secure, reliable, and integrated technology solutions in alignment with academic and administrative goals, while delivering excellence in our services.

In support of this mission, we will:

o Partner with the University community to understand the information technology needs of faculty, staff, and students by providing info graphics, web applications and CAMS-J website.

o Provide leadership and planning for the effective and strategic use of emerging technologies.

o Demonstrate technical and operational excellence through a commitment to professionalism and continuous improvement.


Core Values

Our Core Values drive and guide us as we serve CAMS-J community. As members of IT Department we are committed to:

o Collaboration: In CAMS-J we are dedicated to a constructive, team-oriented environment, gathering varied perspectives, sharing knowledge, and building effective partnerships.

o Continuous Improvement: We strive for operational excellence through the on-going development of the staff and the organization as KSAU-HS.

o Innovation: We encourage creative and critical thinking in the development of technology services and solutions in CAMS-J.

o People: We listen to, respect, and care for CAMS-J faculty, staff, students, and one another, both professionally and personally.

o Service: We strive to provide excellent service by being consistent, agile, reliable, and accessible to all.

o Transparency: We leverage open communications and thoughtful business processes to be accountable in our interactions and our work.

We believe that we hold the future in our hands; therefore, we will continue improving our processes and programs to support departments, units, and faculty in accomplishing their teaching, research, and clinical goals. Success can be attained through creating academic experiences where the boundaries are blurred between on and off campus, teachers and learners.

1. STATEMENT OF PURPOSE:
The purpose of this statement is to establish a policy and applicable procedures, Regarding any E-mail, PC and Equipment requests and Helpdesk.


2. APPLICABILITY:
This applies to all related departments and employees of College of Applied Medical Sciences who are authorized end-users of assigned/issued Printers and Photocopiers.


3. POLICY:
3.1 PC Request:
A request must be submitted through help desk to ITS department and should be signed from Authorized Department Head.

3.2 E-mail Request:
A requests must be submitted through help desk to Edutech department and should be signed from Authorized Department Head.

3.3 Printer Request :
A request must be submitted through helpdesk to ITS department attached with a justification memo approved by Department Head

3.4 Equipment requests:
An Equipment custody form should be submitted to our department and signed from the authorized end user and IT Department Head.

3.5 Helpdesk:
Any technical defect for example( Password replacement, Email access Issue, Printing issue, internet access issue, Microphone issue,…etc.) requests should be sent to our Helpdesk Email to issue a ticket to an authorized technician, Helpdesk extension is for immediate requests and inquiry.


4. PROCEDURE:

4.1 PC Request:
4.1.1 An IT Technician will fill IT asset request form that requires Employee Badge and Department Head Approval

4.2 E-mail Request:
4.2.1 An IT Technician will fill New User Account and IT Equipment Request & Receive Form that requires Department Head Approval

4.3 Printer Request:
4.3.1 A justification should be submitted to our department that has been approved from Department head then an IT Technician will send the request to Information Technology Services(ITS)

4.4 Equipment requests:
4.4.1 An Equipment Custody Form (ECF) should be filled from an authorized ends user and IT technician and submit it to IT Department.

4.5 Helpdesk:
4.5.1 Any technical defect for example( Password replacement, Email access Issue, Printing issue, internet access issue, Microphone issue,…etc.) requests should be sent to our Helpdesk Email to issue a ticket to an authorized technician, Helpdesk extension is for immediate requests and inquiry.



5. RESPONSIBILITY:
Information Technology CAMS-J Department is responsible for checking and monitoring the daily activities of all Equipment issued within the College.


About Information Technology Department:


Dear colleagues and students,

Nowadays, information and communication technologies are an important part of daily routine for academic and non-academic staff. Most of us can't imagine work without Information Technology or without a functioning infrastructure and other services. Our main task is to maintain and take care of the constantly developing information technologies, follow modern trends and respond to current challenges, so we can provide quality support for academic processes. In a relatively small team of people, and in close cooperation with the faculties, our IT team is trying to ensure that everything runs smoothly without any problems. Without your support and feedback, our work would be meaningless. We support helpful communication across the whole university and beyond - also any good ideas are appreciated. Please don't hesitate to contact us anytime.



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IT Department Contact Information:


NAME JOB TITLE OFFICE EXT. E-MAIL KSAU
Majed Al Ghamdi E-Learning Supervisor 46398 ghamdimaje@ksau-hs.edu.sa
Hanin Bagader Senior Technical Support 46171 bagaderh@ksau-hs.edu.sa
Norah Al Shahrani Senior Technical Support 46172 alshahranin@ksau-hs.edu.sa
Razan Garoot Technical Support I 46174 garootr@ksau-hs.edu.sa